Question 1

Has my order been taken into account?

Accepted Answer

At slow bam bino, we take your satisfaction very seriously. Once you've placed your order on our website, you'll immediately receive a confirmation email with a summary of your purchases. This means your order has been successfully processed and is being processed. If you don't receive this email within a few minutes of your purchase, please check your spam or junk folder. If you have any questions or concerns, our customer service team is available to assist you further. We promise to handle every order with the utmost care to ensure our garments arrive at your doorstep as quickly as possible.

Question 2

Can I change or cancel my order?

Accepted Answer

For logistical reasons, it is not possible to modify your order. If you wish to cancel it, please contact us as soon as possible via our contact form so we can discuss this together. If your order has already been prepared, it will not be possible to cancel it.

Question 3

Can I track the status of my order?

Accepted Answer

Of course! We understand the importance of knowing the status of your order. As soon as your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your order's status in real time on our website. Simply go to the "Order Tracking" section and enter your tracking number to get the latest updates. If you have additional questions or encounter any issues with tracking, our customer service team is always available to assist you.

Question 4

How can I exchange an item purchased on slow bambino?

Accepted Answer

We want every purchase to be a pleasant experience for you and your little one. We do not offer exchanges; we only issue refunds. We encourage you to return any item that is not suitable for you within 15 days of receiving your order. If you need to return a purchased item, follow these simple steps:

1. Contact our customer service: Send an email to hello@slowbambino.com with your order number, a description of the item you wish to exchange, and the reason for the exchange.

2. Receive instructions: Once we have processed your request, we will send you detailed instructions on how to return the item to our warehouse. Make sure the item is in its original condition.

3. Refund: As soon as we receive the returned item and confirm it is in good condition, refund will be issued within 5-7 days after we receive the items.

3. Return the item: Package the item in question securely and send it at your expense to the address provided.

Question 5

I have a promo code, how can I use it?

Accepted Answer

Using a promo code is quick and easy. When you're ready to complete your purchase, head to the cart page. You'll see a field labeled "Promo Code" or "Discount Voucher." Enter your promo code in this field, then click the button to apply or validate the code. The corresponding discount will be automatically deducted from your order total. Be sure to verify that the discount has been applied before proceeding to checkout. If you encounter any difficulties or have any questions, our customer service team is available to assist you.

Question 6

My promo code isn't working, what should I do?

Accepted Answer

We're sorry to hear your promo code isn't working. Here are some steps to resolve this issue:

1. Check spelling : Make sure the code is entered correctly, with correct uppercase, lowercase, and number entries.

2. Terms of Use : Check the promo code's terms, such as validity dates and eligible products.

3. Expired or Used : Make sure the code has not expired or been used already.

4. Minimum Amount : Check if there is a minimum purchase amount required to use the promo code. If after these checks your code still doesn't work, we recommend contacting our customer service at support@slowbambino.com with your order details and promo code. We will work to resolve this issue as quickly as possible so you can enjoy your shopping at slow bambino.

Question 7

Can I order outside of France?

Accepted Answer

Yes, we offer shipping options within the European Union. During the ordering process, simply select your delivery country from the checkout options. Delivery costs and estimated delivery times will be calculated accordingly. For any additional questions regarding international orders, please do not hesitate to contact our customer service.

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